How do I start utility service?
Visit the Utility Office at City Hall, 505 Sims Street, and provide a photo ID, proof of residency, and any required rental documentation. Most accounts can be activated within one business day.
How do I move my utility service to a new address?
Provide your old and new addresses, move date, and identification to the Utility Billing Office. Existing deposits may transfer if your account is in good standing.
How do I pay my utility bill?
Residents can pay online, by mail, in person at City Hall, or by texting through your phone. You can sign up for this free service by calling 1-866-202-2614 option 4 and follow the prompts providing your account #, cell phone #, and card to be enrolled in text to pay.
How do I report a water outage or water leak?
Contact Daupler at (575) 223-1930, service available 24 hours a day.
How do I report a power outage?
Contact Dispatch at (575) 894-7111, service available 24 hours a day.